Privacy Policy

1. Introduction

At Clornexa Hotel, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our property.

Please read this Privacy Policy carefully. By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information, such as name, email address, mailing address, and phone number
• Identification information, such as passport number or government ID (during check-in)
• Payment information, such as credit card details and billing address
• Reservation information, such as arrival and departure dates, room preferences, and special requests
• Demographic information, such as age, gender, and nationality
• Preferences and interests, such as room type, amenities, and dining preferences
• Loyalty program information, if applicable
• Feedback and survey responses regarding your stay

2.2 Usage Data

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on those pages
• Referring website or source
• Time and date of your visit
• Clickstream data

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions, such as when you make a reservation, check-in at our property, or contact customer service
• Our website, including when you fill out forms, create an account, or subscribe to newsletters
• Cookies and similar tracking technologies used on our website
• Third-party sources, such as booking platforms, social media, and business partners
• Surveillance systems at our property for security purposes

4. How We Use Your Information

We use your personal information for the following purposes:

• Process and confirm your reservations
• Facilitate check-in and check-out procedures
• Process payments and billing
• Provide customer service and support
• Personalize your experience based on preferences
• Communicate with you about your reservation, services, or promotions
• Administer loyalty programs, if applicable
• Conduct market research and analysis
• Improve our services and website functionality
• Comply with legal obligations and enforce our policies
• Ensure the security of our guests and property

5. Disclosure of Your Information

We may share your personal information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, IT support, marketing, and customer service.

5.2 Business Partners

We may share information with our business partners, such as travel agencies, tour operators, and other hospitality services, to fulfill your reservations and requests.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety or that of others.

5.4 Business Transfers

If our business is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential cookies: necessary for the website to function properly
• Functional cookies: remember your preferences and settings
• Analytical cookies: collect information about how you use our website
• Marketing cookies: track your browsing habits to deliver targeted advertising

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: the right to request access to your personal information
• Correction: the right to request that we correct inaccurate information
• Deletion: the right to request that we delete your personal information
• Restriction: the right to request that we restrict the processing of your information
• Portability: the right to receive your personal information in a structured, commonly used format
• Objection: the right to object to our processing of your personal information
• Withdraw consent: the right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 12.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised effective date. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Last updated: January 15, 2025